Pirez is determined to ensure the safety of our customers when using our products by providing quality installation and maintenance information at time of purchase as well as offering ongoing after sales support.

However, customers are responsible for the appropriate use, care and maintenance of their e-bikes and products.

This includes situations where you loan your e-bike to a friend or family member to use.

It is your responsibility to inform any user of the correct use, care and maintenance especially in relation to the motorised components and the battery.

Any person interacting with an ebike should understand the associated risks with using an electric motorised device as well as the risks associated with a regular bike such as ensuring that quick release bike skewers have been properly engaged prior to riding.

Warning: Although occurrences are rare, electric bike batteries can catch fire if stored incorrectly, mistreated, poorly maintained or left on charge causing over-heating.

General Care & Maintenance

Due to the speed at which some e-bikes can reach, safety is paramount.

E-bike owners are responsible for the ongoing inspection and maintenance of their Electric bikes, batteries, brakes and parts.

All parts should be regularly inspected to ensure they are not loose or damaged. They may require regular tightening or to have parts replaced.

Brakes and wheels may also require regular maintenance.

Maintenance or repair works should never be performed while the display unit is powered on. This is particularly true when working on the drivetrain, chains and associated parts. The motor can potentially engage and cause harm or injury if care is not taken.

Pirez will not be held responsible for any persons involved in accidents occurring from bikes not thoroughly inspected or maintained.

Pirez will not be held responsible for misuse of their bikes including the misuse of bikes that have been converted using their batteries and conversion kits.

Customers should be aware and understand the risks associated with using incompatible, incorrectly labelled or cheap, inferior battery products. They should be aware of inferior products from overseas that don’t meet the stringent Australian Standards.

Battery Care

Battery protection

All Pirez bikes are provided with a kickstand. Pirez recommends that kickstands always be used when the bike is parked. One reason for the kickstand is to ensure the bike is not left leaning against another structure or left lying or dropped on the ground. This helps prevent external impact to the battery pack.

Any impact to the battery pack can cause damage to the internal battery cells which could lead to diminished battery capacity. These circumstances are not covered by warranty.

Battery safety

 In order to prevent the occurrence of a battery fire, ensure that:

  • Batteries are never left on charge beyond the time necessary to charge them fully.
  • Batteries are never operated if they have been submerged in water or exposed to flooding
  • Batteries are never used if they have been damaged, vandalised, dropped, collided with or punctured.
  • Batteries are stored correctly, away from open flames, never below zero degrees Celsius.
  • Batteries are charged using the compatible charger that was provided with the battery.

Note: Charging your battery with a charger not supplied by Pirez or recommended for use by Pirez will void your warranty provided by Pirez.

If you suspect that your battery has been damaged in any way do not continue to use it. We recommend that you return it to Pirez for inspection, testing and/or repair.

Worldwide advice suggests that most battery fires could have been prevented if the above recommendations were followed.

Battery storage

Lithium ion batteries should ideally be stored at room temperature.

Batteries can be left attached to your bike whilst not in use if they are:

  • left in a cool, dry place not exposed to water
  • not in a place where the bikes/batteries can be dropped or damaged in any way
  • not left on charger once they are charged in full.

Batteries can also be removed from bikes for storage.

Do not store in a place where children or animals may tamper with the battery or motor.

To ensure longevity, batteries stored for extended periods should be maintained at a charge level greater than 50%. They should also be fully charged at least once every 3-months.

The normal lifespan of an e-bike battery with regular use is between 3 to 5 years.

Battery charging

  • Always use the battery charger supplied with your battery. It will avoid overcharging and protects the battery against damage due to short circuits.
  • Battery chargers are not necessarily interchangeable, even if the plug fits.
  • Battery chargers are not interchangeable with differing nominal voltage.
  • Never leave a battery on charge overnight or unattended.
  • Always let your battery cool before charging it, and do not use it directly after recharging.
  • Never completely drain the battery, and always try charging it to 80%
  • If you won't use your bike for prolonged periods of time, make sure to partially charge the battery every few months. 
  • Always disconnect the charger from the battery and the network after charging.
  • Battery packs should not be charged at zero degrees Celsius or less. This may cause electroplating inside the battery which causes irreparable damage to the battery cells.

Battery cleaning

  • Always remove the battery before cleaning or doing any maintenance on your e-bike.
  • Never use a steam pressure washer when cleaning the battery or your e-bike.
  • Never immerse the battery in water. Simply wiping with a damp cloth is sufficient.